At Ouzod, we strive to provide our customers with an exceptional shopping experience. We understand that, on occasion, you may need to return or exchange a book. Please review our Return & Refund Policy outlined below to ensure a smooth and hassle-free process.
Return Policy
- Eligibility: You may return or exchange an item within 30 days of the delivery date. To be eligible for a return, the book must be in its original, unused condition, with all packaging materials, labels, and any included accessories intact.
- Non-Returnable Items: Please note that we do not accept returns for the following items:
- Downloadable or digital products
- Gift cards or vouchers
- Sale or clearance items
- Personalized or custom-made items
- Return Procedure: To initiate a return or exchange, please follow these steps:a. Contact our customer support team at [Your Email Address] with your order number, the title(s) of the book(s) you wish to return, and the reason for the return. b. Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. c. Securely package the book(s) along with a copy of your invoice or order confirmation email, and write the RMA number on the outside of the package. d. Ship the package to the return address provided by our customer support team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Please note that customers are responsible for return shipping costs unless the return is due to our error, such as receiving an incorrect or defective item.
Refund Policy
- Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. We will notify you via email about the status of your return and whether your refund has been approved or denied.
- Refund Processing: If your return is approved, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
- Partial Refunds: In certain cases, we may grant partial refunds for items that are returned in a condition other than their original, unused state. This includes items with missing packaging materials, signs of use, or damage that occurred after delivery.
- Exchanges: If you wish to exchange an item for a different title or edition, please follow the return procedure outlined above and place a new order for the desired item. We will process the refund for the returned item once we receive and inspect it.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please do not hesitate to contact our customer support team at [email protected]. We are here to help ensure that your experience with ouzod is as smooth and enjoyable as possible.