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Shipping Policy

At Ouzod, we understand that timely and reliable delivery is crucial to our customers. That’s why we are committed to providing efficient shipping services for our psychology books. Please review our shipping policy outlined below to learn more about the options and procedures for receiving your order.

Processing Time

Orders are processed within 1-2 business days after payment confirmation. Please note that weekends and holidays may affect processing times. Once your order has been processed, you will receive a confirmation email with your tracking number.

Domestic Shipping (UK)

We offer the following domestic shipping options within the UK:

  1. Standard Shipping: Orders are shipped via Royal Mail or a comparable courier service and typically arrive within 3-5 business days. Standard shipping is available at a flat rate of £3.99 per order.
  2. Express Shipping: For customers who need their books sooner, we offer an express shipping option. Orders are shipped via a faster courier service and generally arrive within 1-2 business days. Express shipping is available at a flat rate of £7.99 per order.

Please note that shipping times may vary depending on your location and external factors, such as weather conditions or courier delays.

International Shipping

For customers outside the UK, we offer international shipping via various courier services, such as DHL, FedEx, or UPS. International shipping rates are calculated at checkout based on the destination country, package weight, and shipping method. Delivery times vary depending on the destination but typically range from 7-21 business days.

Customs, Duties, and Taxes

Customers are responsible for any customs fees, duties, or taxes that may apply to international orders. These charges are not included in our shipping rates and are determined by the destination country’s customs authorities. We recommend checking with your local customs office for more information on possible fees.

Lost or Damaged Packages

In the event that your package is lost or damaged during transit, please contact our customer support team at [Your Email Address] as soon as possible. We will work with the courier service to locate your package or, if necessary, send a replacement. Please note that we are not responsible for packages that are lost or damaged due to incorrect or incomplete shipping information provided by the customer.

Returns and Exchanges

If you need to return or exchange a book, please refer to our Return Policy for more information on the process and conditions.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at [email protected]. We are here to help ensure that your experience with Ouzod is as smooth and enjoyable as possible.

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